Billing changes are server-confirmed.

API access

Self-service subscription cancellation and invoice access occur in Stripe's hosted Customer Portal after recent email-code verification. Cancellation timing, downgrade/upgrade effect, unused-unit treatment, grace state, and renewal remain governed by the exact disclosure shown at Checkout and current API Terms. No automatic overage billing occurs.

Rapid Decision Review

A customer may request cancellation through support before work begins. Once review work or the clarification process begins, refund eligibility, prorating, customer-delay treatment, rescheduling, and delivery remedies are governed by the Rapid Review terms and purchase disclosure. No product promises a particular conclusion.

Refunds and disputes

A server-confirmed refund or payment dispute suspends affected entitlements and keys while records reconcile. A redirect, customer screenshot, email, or client-side state cannot activate, reinstate, or refund access. Stripe handles payment credentials; Verahelm stores only required references and state. Contact billing@verahelm.com with a Stripe invoice or checkout reference—never card, bank, API key, code, or payload data.

Nonwaivable rights

Nothing in this disclosure limits a refund, cancellation, or remedy right that cannot lawfully be limited. Billing, credit, refund, dispute, invoice, and tax records are retained only as required for service administration and applicable obligations.